Help & Support - Troubleshooting

Find answers to your questions for troubleshooting.

Choose one of FAQ topic's from the list at the left for troubleshooting. Or click one of the other topics above to view answers to your specific questions.

Below you can find answers to most frequently asked questions other members have had about PCPhonex PC Phone Service troubleshooting.

I can hear the callee but they can't hear me. What is the problem?

Why does my call sound broken up? Why am I experiencing poor quality calling regular or mobile phone numbers?

Why am I charged for a call that did not go through? Can I get a refund?

My softphone cannot get registered to PCPhonex? Why?

Why am I getting "Error 401 - Unauthorized" message?

What is "Error 403 - Forbidden" message?

How can I resolve firewall issues?

Why does the softphone not recognize the digits I press?